Due to the current COVID-19 worldwide health crisis, we have been forced to suspend international shipments at this time. Our fulfillment team has been in constant contact with our international carriers, and the current level of shipping disruptions and restrictions are unfortunately too widespread for us to confidently assure safe and timely delivery to our international customers.
We will be monitoring the situation as it progresses, and will continue to update here and through our social channels.
We understand that this is not an ideal set of circumstances for our international customers, and apologize for the inconvenience.
Please contact firstname.lastname@example.org with any other needs or questions, and please stay safe!
Just wanted to take a moment to share some more info on overseas shipping and how we go about it as we get a LOT of questions about this topic in particular.
REFLEXX does NOT collect any of these these fees at the time of your order, nor are we responsible for these associated costs.
Any and all international duties, customs fees, taxes, tariff, VAT, brokers fees, duty advancement and all other charges that might incur due to the import of goods from REFLEXX to outside of the United States are the sole responsibility of the buyer.
While we have negotiated very competitive shipping rates, we are NOT in any way responsible for the aforementioned fees, and have always messaged this as clearly as possible prior to, and at checkout to avoid any confusion or surprises once your item gets to you.
Due to the volume of sales we currently see we are unable to calculate, accept or process these fees beforehand. However, we are always looking for solutions to potentially streamline this process more in the future and will keep you updated if and when our current capabilities change.
For now, our process involves our international carrier advancing payment on these associated fees in order to get the product into your country.
Following that, your item is held until those fees are reimbursed (this can take place online or in person if you are near one of their locations). An additional Duty Advancement Fee is then also added to the costs for the service.
If for ANY reason an international shipment is refused and returned to us, international customers are solely responsible for covering these return costs incurred.
Please feel free to reach out to us at email@example.com with any other questions you may have about international purchase and shipping, we’re here to help as best we can!!
Thanks again for your continued interest in our product!
Founder and CEO